2025 Strategic Outcomes, Strategies, and Key Measures

Strategy	Key Measures	Who	Status
Strategic Outcome	PLAN AND DELIVER A RESILIENT TRANSPORTATION SYSTEM THAT SERVES THE DIVERSE NEEDS OF MONTANA RESIDENTS AND VISITORS
Safety	Reduce commercial motor vehicle fatalities rate to 1.23 in calendar year 2025.	Motor Carriers Services Administrator	In Progress*
Safety	Develop Standard Operating Procedures (SOPs) for the operation of Intelligent Transportation System (ITS) devices within the I-90 incident management corridor between Three Forks and Billings by June 30, 2025.	Maintenance Administrator	Complete
Safety	Reduce percentage of load-posted on-system bridges to 2%	Chief Engineer	In Progress/Incomplete**
Efficiency and Effectiveness	Leverage the Department’s Pavement Management System (PvMS) data to ensure the appropriate pavement preservation treatments are considered for at least 75% of planned maintenance projects for Calendar year 2025.	Maintenance Administrator	Complete (100% of maintenance projects)
Efficiency and Effectiveness	Develop a user-friendly manual for Local Project Administration to assist locals in development and construction of federal aid projects by 12/31/25	Rail, Transit, and Planning Administrator	In Progress***
Organizational Excellence	Provide at least five (5) training opportunities to local and government agencies in calendar year 2025 to bolster workforce skills and knowledge in highway maintenance operations	Maintenance Administrator	Complete****
* The crash statistics for 2025 will not be available from the Federal Motor Carrier Safety Administration until the end of the calendar year. ** The current percentage of on-system bridges that are load-posted is 2.08%. This rate is dynamic over time. *** The manual is on track to be complete by 12/31/25. **** Two gate closures trainings were held for Livingston area first-responders; two drone training courses were held on the Blackfeet Reservation for tribal government; a joint drone training course was held with MHP and various local law enforcement groups; MDT’s Entry-Level Driver Training (ELDT) program manager trained Malmstrom Air Force Base trainers on the MDT ELDT program.
Strategic Outcome	MAINTAIN DEPARTMENT ASSETS
Safety	Evaluate state-owned airport conditions at least twice per year and perform necessary maintenance.	Aeronautics Administrator	Complete
Efficiency and Effectiveness	Inspect and maintain MDT’s traffic signs, and drainage assets to achieve a statewide condition grade of A- or better through the Department’s Maintenance Quality Assurance (MQA) report card.	Maintenance Administrator	Complete*
Efficiency and Effectiveness	80% of all third-party damages to highway infrastructure (AR’s) are repaired within 80 calendar days of when the damage occurred.	Maintenance Administrator	Complete**
Efficiency and Effectiveness	Achieve an overall ride index of 75 from PX3 on our Interstate, NH and Primary highways.	Chief Engineer	Complete (2/3)***
Customer Experience	Maintain and enhance a technology-driven system for efficient and safe routing of oversize and overweight loads at 99.9% availability.	Motor Carriers Services Administrator	Complete
Customer Experience	Develop and share clear, concise messaging for aging bridge infrastructure in Montana.	Public Information Officer	Complete (will continue to be an item of focus)
Organizational Excellence	Develop and execute the Citywide MDT maintained agreements.	Rail, Transit, and Planning Administrator	In Progress****
* Statewide average for drainage is A. Statewide average for signs is A. ** Year-to-date, 89.7% of all third-party damages (AR’s) have been completed within 80 calendar days of when the damage occurred. *** Interstate Ride Index = 81.67; National Highway Ride Index = 75.72; Primary Ride Index = 74.82. **** A draft agreement between MDT and the Montana League of Cities and Towns (MLCT) has been developed and is in MDT legal review; dialogue with MLCT over final details is ongoing.
Strategic Outcome	CAPITALIZE ON INNOVATION
Safety	Equip twenty (20) additional snowplows with front facing cameras by September 2025 and integrate near real-time road image feeds from the cameras into the Traveler Information Map by November 2025 to enhance traveler safety and decision-making	Maintenance Administrator	Complete
Efficiency and Effectiveness	Explore, plan, prioritize, procure, or deploy at least two (2) new technologies to improve and/or streamline efficiency and effectiveness of freight movement within the federal grant cycle.	Motor Carriers Services Administrator	In Progress*
Efficiency and Effectiveness	Achieve documentation of at least 5 identified critical business processes, with clear process maps and updated (as needed) Service Level Agreements (SLA) per quarter through June 2025.	Chief Information Officer	Complete
Efficiency and Effectiveness	Achieve 85% SAFe Achievement score by PI25.3 (Calendar Q3).	Chief Information Officer	Complete
* The new Truck Parking Availability Information System (TPAIS) will be deployed by the end of 2025. The target go-live date is 10/08/2025. The new Electronic Transportation Routing Inter/Intrastate Permitting System (eTRIPS) will be deployed by the end of 2025. The target go-live date is 12/1/2025.
Strategic Outcome	PROVIDE EXCEPTIONAL CUSTOMER EXPERIENCE
Customer Experience	Each employee tallies at least 10 proactive outbound touches each month (240,000 annually)	Director	Complete (330,000 calendar-year-to-date)
Customer Experience	Create and publish a public facing dashboard highlighting winter maintenance operations. Utilize the data discovery methods already established in the Maintenance Operations Reporting Tool (MORT) by September 2025.	Maintenance Administrator	Incomplete - Delayed*
Customer Experience	Deliver the Yellowstone Airport terminal project to be operational by May 1, 2025.	Aeronautics Administrator	Complete
Customer Experience	Develop at least one (1) new GIS interactive map that provides customers with available data and information so it is accessible at their fingertips	Chief Engineer	Complete
Customer Experience	Maintain and enhance a technology-driven system for efficient and safe routing of oversize and overweight loads at 99.9% availability.	Motor Carriers Services Administrator	In Progress**
* Due to staffing turnover, resources were not available to develop the dashboard. Its development remains a future objective. ** The updated Automated Routing System (ARS) will be integrated with the new eTRIPS system with a target date of 12/1/2025. The ARS system has been operating in our current ePART system since 2022 and is available 99.9% of the time.
Strategic Outcome	SUSTAIN A SAFE AND HIGHLY EFFECTIVE TRANSPORTATION WORKFORCE
Efficiency and Effectiveness	Acquire and deploy a truck driving simulator by December 2025, to enhance driver training for MDT employees, attract potential employees at job fairs, and engage high school students through the Departments High School to Highways program.	Maintenance Administrator	In Progress*
Organizational Excellence	By July 1, 2025, develop a one-week, comprehensive highway and maintenance operations training program for new employees to be implemented annually in the fall of each year. This program will serve as a foundational introduction to the MDT Maintenance operations program.	Maintenance Administrator	Complete**
Organizational Excellence	Weekly senior leadership focus time - one hour per week	Chief Engineer	Complete
Organizational Excellence	Director “Shout-outs” of recognition of employee contributions. Goal of 10 per week, 500 annually.	Director	In Progress
Organizational Excellence	Modernize and personalize the on-boarding experience. New process by 7/1/2025.	Human Resources Administrator	Complete (Additional improvements identified and planned)
* Simulators are expected to be delivered in October 2025. ** Maintenance Tech I Safety and Equipment training program has been developed and multiple trainers identified in each division. The program will be taught to each new Maintenance employee.